We’ve got you covered! Whether you're wondering about check-in times, what to pack, or how to get around town, our Frequently Asked Questions section is a great place to start — packed with useful tips and clear answers.
If you were given a key, just leave it on the table. Please double-check that you haven’t accidentally packed any small items (like the TV remote!). And kindly let us know once you’ve checked out so we can get started on cleaning.
Sure! You can order food or deliveries, but please don’t share our door code. For mail, use the address we provided. We're not responsible for lost or stolen packages, but we do check the mailbox daily and will hand over anything addressed to you. Let us know if you’re expecting something important.
Some of our locations include on-site parking — feel free to ask us if a spot is available for your stay. For street parking, it depends on the area. Some streets require a permit, while others are free — so check with us for details specific to your location. Please pay close attention to posted signs, especially for street cleaning days, which usually alternate sides. Avoid parking on red or yellow curbs, next to fire hydrants, or in front of anyone’s driveway — LA parking enforcement is strict!
Yes — pets are welcome in some locations, and if you’re staying in a private room or an entire unit! That said, rules and fees may vary depending on the property, so please check with us in advance. We’ll let you know what’s allowed and make sure both you and your pet have a comfortable stay.
We charge a small cleaning fee that covers basic cleaning and supplies. If you've made a big mess, we appreciate your help tidying up. And if there’s any damage or staining (like on sheets or towels), please let us know so we can replace or clean them properly.
Standard check-out is by 10:00 AM. If you need a little extra time, just let us know in advance — we’ll do our best to accommodate, depending on whether another guest is arriving that day. No matter what time you leave, you’re welcome to store your bags in the common area for pickup later in the day.
If you were given a physical key, please leave it on the table. Do a quick sweep of the space to ensure you haven’t accidentally packed any small items that belong to the unit — things like the TV remote or chargers can sometimes slip into luggage by mistake. Kindly send us a quick message once you've checked out, so our cleaning team can prepare the space for the next guest.
Still have questions?
Don’t hesitate to reach out. Our team is available to assist you before your arrival, throughout your stay, and even after you check out. We're committed to making your experience as smooth and enjoyable as possible.
